II.F CASE MANAGEMENT SERVICES *

Effective Date: 
Fri, 08/01/2008
Reviewed: 
Fri, 03/16/2018
Revised: 
Fri, 03/16/2018
Policy: 

Case Management (provided by Case Managers): Services supporting the treatment or disposition of a student including facilitating referrals, coordinating with support systems, advocacy, or accessing necessary resources.  This service may include brief therapy in addition to the aforementioned services.

Procedure: 

1)      Criteria for determining who qualifies for Case Management services.

a.       Students released from psychiatric hospitalization within the last three months.

b.      Students who are experiencing barriers, or need extra support, in accessing community resources, or have been unsuccessful two or more times with their primary provider's help.

c.      Cases involving multiple units and providers, on and/or off campus.

d.      Frequent use of crisis services (2-3 times per quarter), though not in crisis, and difficulty following through on suggested resources.

e.       Psychiatry case management referrals can be for a variety of issues, including referrals to on or off campus psychiatry.

f.      Other cases TBD on a case-by-case basis in consultation with the Case Manager Supervisor.

2)      Students may continue to receive Case Management services for as long as determined appropriate by the Case Manager and primary clinician.

3)      Procedure for referral for case management services.

a.       Students who meet the above criteria can be referred after consultation with the Case Manager or Case Manager Supervisor regarding appropriateness of the referral.

b.      Send an instant message to the Case Manager or Case Manager Supervisor indicating eligibility, risk factors, disposition and case management needs.

         i.      If sending the instant message to the Case Manager Supervisor, they will assing a Case Manager to the student based on the needs of the student, and Case Manager's schedule.

c.       The appointed Case Manager may contact the student to schedule an appointment, if necessary, or otherwise may work with the student through phone contact or secure messaging.  Additionally, s/he may provide resources and/or consultation with the referring provider.  The Case Manager will contact the student only after the primary therapist, or provider, has informed the student of the Case Manager’s role in his/her treatment.  If possible, the provider will introduce the student and the Case Manager prior to initiation of Case Management services.

d.      The Case Manager will consult with the current clinician, psychiatrist, and/or PCP, throughout the case management process as needed.

4) Case Management services are documented in the student’s Electronic Health Record.