II.F CASE MANAGEMENT SERVICES

Effective Date: 
Fri, 08/01/2008
Reviewed: 
Tue, 06/02/2015
Revised: 
Sun, 08/28/2011
Policy: 

Case Management (provided by Case Manager): Services supporting the treatment or disposition of a student including facilitating referrals, coordinating with support systems, advocacy, or accessing necessary resources.  This service may include brief therapy in addition to the aforementioned services.

Procedure: 

1)      Criteria for determining who qualifies for Case Management services.

a.       Students released from psychiatric hospitalization within the last month.

b.      Students who are experiencing barriers in accessing community resources, have been unsuccessful two or more times with their primary therapists’s help, AND present with any of the following:

i.      Parity Diagnosis: Schizophrenia, Schizoaffective Disorder, Bipolar, Major Depression, Panic Disorder, Obsessive Compulsive Disorder, Pervasive Developmental Disorder or Autism, Anorexia, Bulimia

ii.      Cases involving multiple units and providers

iii.      Disruptive behavior in academic and/or residential settings.

iv.      Frequent use of crisis services (2-3 times per quarter), though not in crisis, and difficulty following through on suggested resources

v.      Students at-risk of academic failure. Anyone requiring immediate separation from university.

vi.      Students requiring services through Disabilities Resource Center

c.       Psychiatry case management referrals can be for a variety of issues and can go directly to the case manager without a referral form.

d.      Other cases TBD on a case-by-case basis in consultation with the Case Manager.

2)      Students may continue to receive Case Management services for as long as determined appropriate by the Case Manager and primary clinician.

3)      Procedure for referral for non-psychiatric case management services.

a.       Students who meet the above criteria can be referred after consultation with the Case Manager regarding appropriateness of the referral.

b.      Complete the Referral to Case Manager form (Appendix G) indicating eligibility, risk factors, disposition and case management needs.

c.       The Case Manager may contact the student to schedule an appointment, if necessary, or otherwise may work with the student through phone contact or secure messaging.  Additionally, s/he may provide resources and/or consultation with the referring clinician.  The Case Manager will contact the student only after the primary therapist has informed the student of the Case Manager’s role in his/her treatment.  If possible, the clinician will introduce the student and the Case Manager prior to initiation of Case Management services.

d.      The Case Manager will consult with the current clinician throughout the case management process as needed, then return the referral form informing the current clinician what steps were taken and the status of the case.

4) Case Management services are documented in the student’s Electronic Health Record.