LATE ARRIVALS

Effective Date: 
Wed, 02/01/2012
Reviewed: 
Wed, 02/01/2012
Revised: 
Mon, 11/13/2017
Policy: 

 The general principles guiding how to respond to late arrivals are honoring our commitment to the next appointed patient who expects to be seen on time and meeting the expectation of a reasonable workload for our clinicians. Rarely, students will provide unusually compelling reasons for their late arrival and have medical needs that supersede these other commitments.

Procedure: 

1. All students are asked to arrive 15 minutes prior to their scheduled appointment time. This allows time for the support staff to get the patient roomed and ready by the scheduled appointment time.

2. All students arriving late, but within the first 5 minutes of their scheduled appointment time, will be informed by the MA that their late arrival means their visit may be abbreviated, so as not to inconvenience those students who have arrived on time.

3. Student arriving more than 5 minutes after their scheduled appointment time will be rescheduled.

4. Students are advised of this policy when schuding their appointment and reminded in the electronic appointment reminder.

5. Sending late students to the Same Day Clinic may be appropriate in rare situations but should not be done routinely or without direct communication between the 2nd Floor and SDC clinicians, informing them of the special circumstances. This should not be delegated to the MA.

6. Patients arriving after the end of their appointment are considered to be NO SHOWS and managed according to that policy. There is no routine expectation that these students will have face time with a clinician. Clinicians may, at their discretion, inform their MA of any special high-risk patients that they wish to see regardless of the arrival time (eating disorders, depression) so that the MA knows to involve the clinician for these high-risk students arriving after the end of their 20-minute appointment.