Effective Date: 
Sun, 07/01/2012
Mon, 11/06/2017

In order to insure all reference lab tests are received in the lab in a timely manner, and to avoid unnecessary redraws of patients, a combination of the paper sendout log and the PnC "sent status" list will be used to track all send out tests.

On a daily basis a CLS will create a "sent status" list in PnC. In the facility view select only the "SENT" box and set the date to 30 days prior. Click the search button to create the list and investigate any tests that show a collection date that is longer than the established turn around time.

For each test investigated, log in to Quest 360 to see if results are posted there. If test results are found in Quest 360 print the results and send to medical records to be scanned into the appropriate test order. Notify the lab supervisor to investigate why the interface failed for these results.

If results are not available in Quest 360, call Quest client services 1-866-697-8378 to ask the status of the test results and when results can be expected. If preliminary results are available, ask them to fax the results to us. The preliminary results can be hand delivered to the clinician or reported by Instant Message but should not be send to medical records for scanning until the report is final.

If Quest indicates that no results are available and the specimen is lost, or the test was missed and not recoverable, notify the lab supervisor and the ordering clinician ASAP. Ask the clinician if they would like the lab to contact the patient to return for redraw. Note the problem in the problem log and fill out an incident report.